If you have been in the sales business for any amount of time you have experienced the "Tough Customer" or the customer you never visit on Friday (haha). We've all encountered such a situation, however, it's how you react, respond, and manage such a relationship. It's always important to keep your composure during such an interaction with a difficult customer; however, I've always maintained that you as the "Sales Professional" deserve just as much respect, dignity and professionalism in return from "The Customer". There is a science on how you manage that relationship with the customer and sometimes if the relationship has deteriorated to the point where it's unsalvageable.... you may have to walk away from the business.
Is there a blueprint on how you can bolster a positive relationship with a customer who can be somewhat unreasonable? Your thoughts?
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Description:
If you have been in the sales business for any amount of time you have experienced the "Tough Customer" or the customer you never visit on Friday (haha). We've all encountered such a situation, however, it's how you react, respond, and manage such a relationship. It's always important to keep your composure during such an interaction with a difficult customer; however, I've always maintained that you as the "Sales Professional" deserve just as much respect, dignity and professionalism in return from "The Customer". There is a science on how you manage that relationship with the customer and sometimes if the relationship has deteriorated to the point where it's unsalvageable.... you may have to walk away from the business.
Is there a blueprint on how you can bolster a positive relationship with a customer who can be somewhat unreasonable? Your thoughts?
